UCC CPD Module Title:

Effective Communication in Healthcare

Course Code:


Credit Weighting:



Autumn 2024

Entry Requirements:

Candidates must have:

  • A primary degree or an equivalent experience in a relevant health care discipline* to be approved by the Programme Team;
  • Registration or eligibility for registration with the appropriate professional healthcare registration body;
  • Ideally, candidates should have a minimum of one-year post qualification experience in healthcare provision.
  • A relevant health care discipline includes, but is not limited to medicine, nursing, pharmacy, occupational therapy, speech and language therapy, audiology physiotherapy, psychology, and social studies

All applicants are required to complete an application form and provide evidence of current professional registration


Blended Learning – Online and at the Education Centre, Marymount University Hospital & Hospice, and/or UCC.


This is a blended learning module for health professionals to develop the learner’s knowledge, attitudes and skills thus enabling the learner to apply the principles of palliative care in their clinical practice, to help improve the quality of life of patients receiving palliative care and their families.

Module Content:

This module is based on the strategies and practices of effective communication with patients, families and colleagues that is essential to the delivery of high-quality clinical care. The module is applicable and relevant to all healthcare professionals. The importance of the therapeutic relationship with the patient will be detailed, with specific consideration for communication strategies to empower patient participation in clinical decision-making. Good communication as the foundation to successful inter-professional teamwork will be explored. The need for self-awareness in the context of effective communication will be examined.

Module Objective:

To enhance healthcare professionals’ knowledge and skills of effective communication with patients, families and colleagues and thus to enable patient-centred decision-making and effective interdisciplinary team working.

Learning Outcomes:

On successful completion of this module, students should be able to:

  • Determine strategies to enable patient/family participation in decision-making regarding care, according to the individual’s will, preference and abilities.
  • Analyse the barriers to and enablers of different types of effective communication e.g., verbal, non-verbal, visual, written, and interpersonal interaction.
  • Examine the features of successful inter-professional team communication to enhance patient care.
  • Identify communication methods that may be used to prevent, mediate and/or resolve conflict in decision-making.
  • Evaluate one’s own communication with the aim of enhancing consultation skills.
  • Appreciate the potential need for healthcare professionals to modify communication styles when consulting with individuals with a variety of communication impairments.
  • Discuss approaches for the sensitive management of challenging communication including breaking bad news.

For further information about this module click here

For further information regarding the course:


Helen Leahy – Clinical Tutor for Marymount University Hospital and Hospice via email: hleahy@marymount.ie