Service User Feedback

Your feedback matters.  It helps us to improve our services.  If you have a comment, compliment, or complaint, please let us know.

We would like to hear from you

We want to provide safe and high quality services so that you receive the best care and treatment.  We want to hear from you about your experience of using our services.  What worked? What could we improve? What didn’t work?

Marymount welcomes your feedback and we will make sure you get a full response and we learn from your input.

Ways to give your feedback

There are a number of ways you can tell us your experience:

  • Talk to us by telling the people caring for you/your family about your experience.
  • Write to us by completing one of our “Please” and “Thank You” cards and post in the Feedback Box or give it to a member of staff.
  • Email us at with details of your feedback.
  • If you are not able to give us your feedback yourself, you can ask someone your trust, like a relative, carer or advocate to do this for you.

What happens next?

If you have had a good experience or have a suggestion, we will share your comment or compliment with the service or staff member so that we can build on what we do well and improve where needed.

If you have had a poor experience, please tell a member of staff or the person providing your care.  They will try to help you straight away where possible, or within two days.

You can also make a written complaint and we will respond to you within two working days of receipt of this.  We might call or ask to meet you to hear more about your experience.  We will look into your complaint and respond to you within thirty working days or contact you to ask for more time, if needed and keep you updated every twenty working days after that to let you know what is happening.

If you are not happy with the outcome of your complaint, you can ask for an internal review or ask for an external review directly from the Ombudsman ( or the Ombudsman for Children (