Your feedback matters. It helps us to improve our services. If you have a comment, compliment, or complaint, please let us know.
We want to provide safe and high quality services so that you receive the best care and treatment. We want to hear from you about your experience of using our services. What worked? What could we improve? What didn’t work?
Marymount welcomes your feedback and we will make sure you get a full response and we learn from your input.
There are a number of ways you can tell us your experience:
If you have had a good experience or have a suggestion, we will share your comment or compliment with the service or staff member so that we can build on what we do well and improve where needed.
If you have had a poor experience, please tell a member of staff or the person providing your care. They will try to help you straight away where possible, or within two days.
You can also make a written complaint and we will respond to you within two working days of receipt of this. We might call or ask to meet you to hear more about your experience. We will look into your complaint and respond to you within thirty working days or contact you to ask for more time, if needed and keep you updated every twenty working days after that to let you know what is happening.
If you are not happy with the outcome of your complaint, you can ask for an internal review or ask for an external review directly from the Ombudsman (www.ombudsman.ie) or the Ombudsman for Children (www.oco.ie).